CAN I RETURN MY PRODUCT?
If, within 14 working days after your order has been delivered to you, you do not wish to have a specific product, you can return it to us. It is important that the product is complete and (if possible) in the original packaging with original product stickers.
If the delivery does not correspond to the ordered or does not meet the freshness requirements, this must be reported immediately and agreements will then be made about the return procedure.
Please note, this arrangement does not apply to fresh products.
OVERVIEW
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. NEED HELP?
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Fresh foods
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
OVERVIEW
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@muppiefood.com.
SALE ITEMS
Only regular priced items may be refunded. Sale items cannot be refunded.
DAMAGED ITEMS
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@muppiefood.com.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
SHIPPING RETURNS
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
NEED HELP?
Contact us at info@muppiefood.com for questions related to refunds and returns.
